When we run Getac Recovery Media Utility and put in our serial number it gives the error message 

"There is no specific recovery media file for your device. Please contact your dealer or Getac Service Center to get more information"

This is most likely because you need to whitelist the below domains. Once you do please try again

http://getac-hdi.s3-us-west-1.amazonaws.com/

https://rma.getac.com/MSS/

If it still gives the error then please contact our support for further assistance 866-394-3822 or fill out the form at https://www.getac.com/us/contact/