Q: When I have open TraCS and press the barcode button it lights up but it doesn't scan anything into TraCS, how can we resolve this?

 

A: Here are some troubleshooting steps you can do to see if the barcode is best setup for TraCS

 

Make sure to first close TraCS to make the barcode available during troubleshooting.

 

G-Manager Setting

 

If your unit was purchased with the special TraCS configurated barcode follow these steps:

1) Open G-Manager

2) Click on Settings on the left

3) Click Buttons

4) Normally P1 is Barcode, make sure it is set to TraCS (If your unit is not specially purchased with TraCS setup it would just be Barcode Trigger)

5) Click Settings again on left

6) Click Misc on left

7) For Barcode Power Management change to Quick Start (This allows barcode to be available as soon as you login not having to press barcode button first)

8) Close G-Manager and press barcode to make sure its engaged

9) Open TraCS to see if it now works as it should

 

If that still doesn't work you can try seeing if the barcode is working properly outside of TraCS, follow these steps:

 

1) Close TraCS

2) Open Device Manager

3) Open Ports and notate down / see what COM port your barcode is assigned

4) Copy the below text and Paste it into notepad

 

$port = New-Object System.IO.Ports.SerialPort COM6,9600,None,8,one
$port.Open()
while ($true) {
    if ($port.BytesToRead -gt 0) {
        $data = $port.ReadExisting()
        Write-Host $data
    }
}
 

5) Change the COM6 to whatever it was assigned for your barcode in device manager

6) Open Powershell

7) Paste in the text and press enter (Press allow paste if it warns you)

8) Scan something and see if it is now in your window with whatever you scanned. If it is, then you know your hardware is working correctly

9) Press Ctrl+C to stop scanning session

10) Type $port.Close() and press enter to close the port making it available for use

11) Open TraCS Configuration Manager

12) Make sure for Barcode its pointed to your COM port

13) Try TraCS again

 

If this doesn't help please give us a call at support so see if we can help troubleshoot further 866-394-3822