1) Go into your MyBiz Account
2) Look up the IMEI for the unit you’re wanting to activate eSIM
3) Manage the SIM and make sure to choose eSIM to activate and apply
4) Once eSIM is active in MyBiz click windows flag on unit and go to Settings > Cellular
5) Make sure SIM2 is chosen for eSIM
6) Go to eSIM profiles
7) Click add profile and choose to manually add it to be able to scan a barcode
8) Can the barcode below
9) After it adds your eSIM profile click Use Profile in that same settings Window
10) Go back to Cellular Settings and open Mobile Operations
11) Verify it has your APN, if it doesn’t click add APN
12) Add your APN you need to use for your account in the APN box
13) Scroll down to Type and choose Internet and Attach
14) Click ok at the bottom to save the APN and now it should start connecting to Verizon.
If you still have issues please give support a call at 866-394-3822 or fill out the form at https://www.getac.com/us/contact/