Cleaning and Decontamination Procedure for Getac Computers Prior to RMA

Purpose

This document provides guidance for safely cleaning and decontaminating Getac computer products before returning them for Repair, Replacement, or Return Merchandise Authorization (RMA) processing.

Proper decontamination helps protect service personnel from potential biological, chemical, or environmental contaminants and ensures compliance with shipping and handling requirements.

Scope

These guidelines apply to all Getac compute products, including:

Rugged laptops
Rugged tablets
Vehicle-mounted computers
Handheld devices
Associated accessories and peripherals

Important Notice

Customers are responsible for ensuring that all returned equipment has been properly cleaned and decontaminated prior to shipment.

Devices showing evidence of contamination may be:

Refused upon receipt
Returned to sender
Subject to additional cleaning fees
Delayed in service processing

Recommended Cleaning and Decontamination Guidelines

Please refer to the official Getac decontamination guidance for complete details:

Getac Computer Decontamination Guidelines
https://www.getac.com/us/computer-decontamination/

General Cleaning Recommendations

Before Cleaning

Power off the device completely.
Disconnect all external power sources.
Remove accessories, docking stations, batteries (if removable), and peripheral devices when possible.
Wear appropriate personal protective equipment (PPE) if contamination is suspected.

Approved Cleaning Materials

Use only non-abrasive cleaning materials such as:

Soft lint-free cloths
Microfiber cloths
Mild detergent solutions
Isopropyl alcohol solutions (per Getac recommendations)
Approved disinfectant wipes compatible with ruggedized electronics

Avoid excessive moisture during cleaning.

Cleaning Procedure

Wipe all exterior surfaces thoroughly.
Pay close attention to:
- Keyboard areas
- Touchscreens
- Ports and connectors
- Handles and straps
- Battery compartments
Allow the device to air dry completely before packaging.
Inspect the equipment to confirm no visible contamination remains.

Contaminated Equipment

Do not return equipment that has been exposed to:

Biohazards
Hazardous chemicals
Radioactive materials
Excessive mold or biological contamination

If exposure has occurred, contact Getac Support prior to shipment for further instructions.

Packaging Recommendations

After cleaning:

Place the device in anti-static or protective packaging.
Use secure cushioning materials to prevent transit damage.
Include all required RMA documentation.
Seal the package properly for shipment.

Data Protection Reminder

Before shipping your device:

Back up all important data.
Remove sensitive or confidential information.
Perform encryption key recovery/export if required.
Follow your organization’s IT security policies.

Getac is not responsible for loss of customer data during repair or replacement processing.

Additional Information

For the latest procedures and compatibility information, refer to the official Getac article:

https://www.getac.com/us/computer-decontamination/

Or contact Getac Technical Support for assistance.

Revision History

Version	Date	Description
1.0	May 13, 2026	Initial release