Closing a Case

Jared Hutchins

Sep 18, 2025

Once a case has been finalized, it can be closed to return Assets to their original retention period or expire immediately. To close a Case, select Close case from the Action menu to open the modal window.

Form Entry	Description
Close Option	Required. Defaults to Close and Release Assets. Close options: Close and Release Assets – Release assets back to the original retention. If retention has expired during the case, assets are marked for deletion. Close and Expire Assets – Immediately expire all evidence assets associated with the case, regardless of original retention policy. Note: Anyone can select Close and Expire Assets, but it is only enforced for users with the Close Case Approval application permission.
Reason *	Required. Reason entries are customizable and can be edited or added in Setup > Tenant Settings > Asset & Case Settings.
Request Expiration	Required. Defaults to Immediate. Request Expiration options: Immediate – Flags the case for closing as soon as the next job scheduler runs (typically within 10 minutes). Future – Allows setting a future date for case closure.

Watch the video below for how to close a case: