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Overview
The Case Detail Page provides direct access to all case-related information, outside of viewing the content of the evidence associated with the case, which is accomplished in a dedicated Case Player.
Case Detail Panel
The Case Detail Panel captures critical tagging information that defines the case.
Info:
All changes made on the Case Detail Panel are autosaved.
| Form Entry | Description |
|---|---|
| Case ID | A unique ID assigned to the case. The system automatically assigns a Case ID with the pattern YYYY-123456. The Case ID can be edited at any time. |
| Case Lead | Defined during case creation, can be changed at any time. Defaults to the logged-in user during creation. Assigning a new Case Lead triggers an email to the new owner. |
| CAD ID | An optional, user-defined string that is not validated against CAD IDs ingested by the system. |
| Case Status | Active is the default status assigned by the system upon case creation. It can be changed at any time. |
| Date/Time/Creator Information | Metadata information automatically updated by the system. |
| Description | Optional information about the case. |
Case Timeline Tab
The Case Timeline tab is the main repository for all case evidence and case-related actions, including evidence management, notes, sharing, and status updates.
Case Timeline Header Options
Filter By pulldown
The Filter By pulldown filters the entries shown in the Timeline content area by entry type.
- Selecting All Evidence automatically selects all evidence media types.
 |
Selecting the “All Evidence” filter entry will automatically select all the evidence media types.
|
Search field
Use the search field to search for words, dates, and other metadata or tags that are visually exposed on the timeline UI.
Caution:
If data is not shown in a timeline ribbon, it cannot be searched from the timeline.
View Evidence button
The View Evidence button opens the case media player to view all evidence related to the case.
Info:
The button is active only if at least one evidence asset has been added to the case.
Highlights area
The Highlights area at the top of the page is a reserved space for timeline entries that warrant special attention. Any user-generated entry can be added, including Evidence, Notes, Status changes, Sharing, and Evidence Requests. System-generated entries are not supported.
Entries can be added to the Highlights area in two ways:
- Use the Highlight action from the ribbon’s action menu.
- If the ribbon is evidence, add a reference pointer in a Note by prefixing the evidence reference number with
#(for example,#3). This automatically adds the evidence to Highlights.
Info:
The reference number turns blue only if the referenced entry exists.
Once evidence is added to Highlights, the corresponding timeline ribbon shows an orange border. If a note is associated, a note icon also appears below the media type. Selecting the note icon displays the note content in a pop-up window.
Timeline Area
The Timeline area shows primary information and actions taken on a case. Entries are represented by boxes called ribbons, which contain details about the specific information added.
Info:
The timeline does not show granular details of all actions. Detailed activity is captured in the case Audit Trail.
Ribbon types:
Two groups of ribbons are shown on the timeline:
- User-generated ribbons
- Evidence groups and individual assets
- Case notes
- Case sharing
- Evidence request
- System-generated ribbons
- Case creation
- Note indicating evidence added to the timeline with a capture date different from the current date
- Case status change
Ribbon actions:
Each user-generated ribbon entry includes a set of actions relevant to that entry type, such as options on Evidence, Case Notes, Case Share, and Evidence Request ribbons (Shown below).
Submitted Evidence Tab
The Submitted Evidence tab serves as a container for collecting and reviewing external evidence submitted to the case.
For each submission, the header displays available user contact information, the total number of assets submitted, and a selectable card icon to view the full audit trail for that submission.
Evidence is grouped first by date of submission, then by user, with the latest entry shown first. Multiple uploads from the same user on different dates are grouped under that user.
If the user provided additional information about the event, a Witness Statement file appears as the first submission entry. These notes are converted to a Word document for review by the case lead or evidence custodian.
Caution:
While submitted media is undergoing sanitation, a placeholder icon appears with a QUEUED label. Assets are not available for preview or addition to the case until processing completes.
After processing, assets become available for preview and addition to the case. All submitted evidence remains preserved in the Submitted Evidence tab for the duration of the case.
Independently of their addition to the case, all submitted evidence will remain preserved inside the SUBMITTED EVIDENCE tab for the duration of the case.
Warning:
When the case is closed, any untagged submitted evidence is purged. All other evidence follows the retention policy set by the case lead.
Audit Trail Tab
The Audit Trail tab captures all actions taken within the case. The audit trail can be exported as an aggregate report that includes both the case audit trail and the audit trail of each individual evidence used in the case.
