Overview

Requesting evidence allows third parties to provide pictures, videos, audio files, and other information to add to a case in Getac Evidence. This is a valuable tool for working with public entities and other agencies that use systems different from the Getac Video Suite.

Select “Request evidence” from the action menu to access the Evidence request form.

Form Entry	Description
First Name – Last Name	Optional entries. If provided, they will populate the associated fields of the evidence collection web portal. The recipient can change/update those entries, and any user changes will be reflected on this form.
Email Address *	Required.
Phone Number	Optional. The country code is automatically set to the country defined in the Tenant settings. Users can change the country code. If both email and phone contact information are provided, the recipient will be asked to select which contact type they would like to receive the 2FA code.
Incident Date *	Required. If evidence has been added to the case, the date will be set to reflect the earliest available evidence.
Message	Preview of the message that will be sent to the recipient. The application autogenerates it and cannot be edited by the user.
Request Expiration	Required. Defaults to “3 Days.” Defines the amount of time the user has to access the link once it’s sent. Regardless of the selected expiration, the link will automatically expire once it’s used.
Officer Contact	Optional. Note: Currently, this information is not exposed to the recipient.

Evidence is grouped first by date of submission, then by user. Multiple uploads from the same user at different dates are grouped under one entry for that user.

Below are the related data and access parameters for the upload of external assets via the evidence request web portal:

Properties	Notes
Link Usage	1 – User can request a reactivation of the link after usage.
Max Files Upload	50 files per session.
Max File Size	2 GB per file.
Supported File Types	Most common file extensions except zip, exe, js.

Watch the video below for how to request evidence: