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Home > Compute Articles > Software > Windows 7 Bitlocker - Cannot find TPM
Windows 7 Bitlocker - Cannot find TPM
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Q: After imaging our unit with Windows 7 Enterprise the bitlocker cannot find the TPM. How do we correct this issue?

 

A: Please follow the following steps:

  1. Click the Windows flag
  2. Right Click Computer and click Manage
  3. Click Device Manager
  4. If security section is missing click the + next to System
  5. You should see Infenion Trusted Platform Module
  6. Right Click it and click Update Driver
  7. Click Browse My Computer for Driver Software
  8. Click Let me Pick From a list available on my computer
  9. Choose the TPM 1.2 Driver
  10. Click OK

If this does not solve your issue please call Tech Support at 1.866.394.3822

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