Case Deletion
May 09, 2024
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Note:
This article showcases features that are typically only made available to Evidence Clerk and above roles.
However, since Getac Enterprise is highly configurable, the ability to complete tasks described in this article may be different for each User, depending on policy. Please contact an administrator with all access questions and concerns.
However, since Getac Enterprise is highly configurable, the ability to complete tasks described in this article may be different for each User, depending on policy. Please contact an administrator with all access questions and concerns.
Case Deletion
Once a Case has been resolved, it can be deleted with or without the tagged Assets depending on permissions given to the User.
Watch the video below for how to Delete a Case:
Warning:
Once a Case has been deleted, Tagged Assets are set back to their original Retention schedule. If the time elapsed has already exceeded that Retention period, it will delete momentarily after. Be sure to extend the retention period prior to deleting the Case if any Tagged Assets are still needed.
