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However, since Getac Enterprise is highly configurable, the ability to complete tasks described in this article may be different for each User, depending on policy. Please contact an administrator with all access questions and concerns.
Overview
To view or modify the default email templates, perform the following steps:
- Navigate to the Main Stations page.
- Check the box to the left of the desired Station.
- Click the Gear icon, then Email Template.
- Check the box to the left of the desired template.
- Click the Wrench icon to view the template.
Each template and their corresponding functions are as follows:
Metadata only sharing
Template Key = AssetContents
This template is used when sending asset metadata to the specified email recipients.
Case Update Notification
Template Key = CaseNotification
Informs Case Watchers that the Case has recently been updated (modified).
Change Default Password
Template Key = ChangeDefaultPassword
Email that includes a temporary User account password and instructions to set a unique personal password.
New User Activation Notification
Template Key = CreateUser
An introduction email with instructions to activate a new User account.
New Account Created Notification
Template Key = CreateUser
Informs the user that a new Getac Enterprise account has been created for them.
Device Authentication
Template Key = DeviceAuthentication
Informs that a new device has been registered to Getac Enterprise.
External Email Asset Sharing (individual Asset)
Template Key = EmailSyndication
Sent when an individual Asset is shared from the Main Assets page.
Reset Password Request Notification
Template Key = ForgotPassword
Sent when attempting to reset an account password with a link and instructions.
External Email Case Sharing
Template Key = GuestEmailForCase
When sharing Cases via email, the email recipients will receive this message.
Live View Link Shared
Template Key = LiveViewLink
When sharing access to view a Unit’s live view feed, email recipients will receive this message.
External Email Asset Sharing (multiple recipients)
Template Key = MultipleEmailSyndication
Sent when multiple Assets are sent from the Main Assets page.
General System Notification Messages
Template Key = Notification
Generic Getac Enterprise system messages will be sent with this template.
Password Change Request
Template Key = PasswordChange
When changing a User account password, the User will receive this notification.
Advanced Redaction Job Created
Template Key = RedactionAnalysis
This indicates that an advanced Redaction has been sent to the system for processing.
Request to view GETAC Evidence Media
Template Key = RequestMedia
Custom template for interview room solutions.
Request for Overlaid Metadata Video Export has processed notification
Template Key = RequestOverlaidVideo
When a submitted overlaid metadata video export request has been processed, the User will receive this email with a link to the processed Asset.
Request to Redact Video has processed notification
Template Key = RequestRedaction
When a submitted video Redaction has been processed, the User will receive this email with a link to the processed Asset.
Request to Export selected assets as a ZIP file
Template Key = RequestZipping
This indicates that the User has requested the selected Assets be processed into a zip file to be exported from Getac Enterprise.
Access Revoked to an external email shared asset
Template Key = RevokeEmailSyndication
If a shared asset via email access is revoked, the User will receive this email.
Action Required to complete account Security Questions
Template Key = SecurityQuestionLink
Informs a new User that they must complete their security questions to finalize the account.
New Self-Sign Up Confirmation
Template Key = SelfSignUp
Welcome email to new self-signup User to complete User registration and sign up.
Failed Services Report Email
Template Key = ServiceRequestFailedQueue
Sends an email report of service requests that have failed.
Request to view Transcoded Media
Template Key = TranscodedMedia
Custom template for interview room solution.
Request to Transcription Analysis
Template Key = TranscriptionAnalysis
Notifies the recipient that a Transcription for an Asset has completed with a link to the Asset.
Unit Merge Operation Completed notification
Template Key = UnitMergeCompletion
Informs the User (that initiated) a Unit merge operation, that it has completed and the newly merged Unit is ready.
Two-Factor Authentication Code
Template Key = UserAuthentication
Authentication confirmation code email.
