Overview

Certain features in Asset send system generated emails, such as:

Case
- Updates (Watchers)
- Emailing a Case
Assets
- Emailing an Asset or Asset Group
User Profile changes
- User changes their password
- Supervisor or Admin changes a User’s password

The email addresses listed below should be whitelisted to ensure they do not get sent to junk or spam folders:

[email protected]
[email protected]
[email protected]

Caution:

If you encounter issues where a donotreply email is received twice, this is because of a setting (commonly used in Microsoft Exchange) that scans the email before releasing it. Contact your network administrator to provide the whitelist above to avoid this.