Email Whitelist
Sep 16, 2024
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Overview
Certain features in Asset send system generated emails, such as:
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Case
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Updates (Watchers)
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Emailing a Case
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Assets
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Emailing an Asset or Asset Group
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User Profile changes
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User changes their password
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Supervisor or Admin changes a User’s password
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The email addresses listed below should be whitelisted to ensure they do not get sent to junk or spam folders:
Caution:
If you encounter issues where a donotreply email is received twice, this is because of a setting (commonly used in Microsoft Exchange) that scans the email before releasing it. Contact your network administrator to provide the whitelist above to avoid this.
